OUR PRODUCTS & OUR CUSTOMERS
It is our responsibility to make sure that our products are functional and durably reliable companions for active people. That is why we invest a great deal of time and effort in the development, production, testing and repairs service of our backpacks and bags. The fact these products present no health hazards and are safety-tested and approved is a matter of course for us.
It's in our company values - Deuter is synonymous with quality, functionality and longevity – and has been since 1898. Today, we are pioneers in the world of functional backpacks and European market leaders. We know that success like that does not come from good advertising and marketing alone. Our products have to win people over, and stand the test of time.
Throughout the design, selection of materials, and production process we seek out maximum longevity – sometimes choosing not to follow all the trends for ever lighter and therefore more delicate materials in favor of building products that are rugged enough to handle the activities and landscapes they are built for. Despite this, things can and do still break. For this we offer a repair service in addition to product replacement for some warranty issues or pack damages. As long as it is technically possible, and will not compromise performance, our preference is to repair your damaged pack rather than replace it. We are happy to be able to offer this as a service to our customers but also view it as a contribution to conservation. We believe that ensuring a full value lifetime is had out of every product we make is one of the most valuable ways of conserving resources for our customers, for us as a company, and for our environment.